Refund Policy
Refund Policy – Zephora Clothing
At Zephora Clothing, we prioritize your satisfaction. If you’re not happy with your purchase, we offer a 90-day guarantee for a seamless and worry-free experience.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us at info@zephoraclothing.com within 7 days of receiving your order with photos of the product. We’ll issue a full refund or send a replacement at no additional cost.
Eligibility for Refunds
To qualify for a refund:
- Items must be unused, unworn, and in original condition.
- The refund request must be made within 90 days of delivery.
- Items must be returned in original packaging.
How to Request a Refund
- Email info@zephoraclothing.com with your order number and reason for return.
- Follow the return instructions provided by our team.
- Return the item using a trackable shipping method (shipping costs are the customer’s responsibility).
- Refunds will be processed within 2-5 business days upon receipt of the returned item.
Non-Refundable Items
- Final sale or discounted products.
- Used, damaged, or non-original condition items.
- Shipping fees, unless the item was defective or incorrect.
Late or Missing Refunds
If your refund hasn’t been received:
- Verify your bank account.
- Contact your credit card provider, as processing times may vary.
- If unresolved, email us at info@zephoraclothing.com for assistance.